FREQUENTLY ASKED QUESTIONS

1. What is Hotel Hell?

Hotel Hell is Myrtle Beach’s premier haunted attraction, offering an intense, immersive experience with live actors, horrifying scenes, and state-of-the-art special effects. It’s designed for thrill seekers ages 18 and up.

2. Where is Hotel Hell located?

Hotel Hell is located at 1901-B Mr. Joe White Avenue, Myrtle Beach, SC 29577

3. What are the event dates and hours of operation?

4. How much do tickets cost?

General admission tickets are $39.99, with VIP Fast Pass options available for $49.99.

5. Is Hotel Hell suitable for children?

No, Hotel Hell is designed for mature audiences and is only those aged 18 and up may enter due to the intensity of the experience. No one under 18 will be admitted, even with an adult.

6. Is parking available at the venue?

Yes, there is free parking available on-site. However, spaces are limited, so we recommend arriving early to secure a spot.

7. Can I purchase tickets at the door?

Tickets can be purchased at the door if the event is not sold out. However, we highly recommend buying tickets online in advance to guarantee your spot and avoid long wait times.

8. What safety precautions are in place?

We take safety very seriously. Security personnel will be present, and we follow all local health guidelines. No weapons, alcohol, or illegal substances are permitted on the premises. Hotel Hell is also equipped with emergency exits.

9. Can I bring a camera or record the experience?

For the safety of our actors and the enjoyment of all guests, photography and recording are not allowed inside the attraction. We encourage you to capture memories with your friends outside of Hotel Hell.

10. Are there any refunds if I can’t attend?

Tickets are non-refundable. However, you may be able to transfer your ticket to another date, depending on availability. Please contact our customer service team for assistance.

11. What should I wear to Hotel Hell?

Comfortable shoes are recommended, as you will be walking through various themed rooms and sometimes uneven terrain. Please dress for the weather, as some sections of the attraction are outdoors. Costumes are allowed, but no masks or props that could be mistaken for weapons.

12. Can Hotel Hell accommodate people with disabilities?

We strive to make Hotel Hell as accessible as possible, but please note that some areas involve uneven ground, narrow corridors, and dim lighting. Contact us ahead of time to discuss your specific needs, and we will do our best to accommodate.

13. Is there food or drink available at the event?

Yes, we will have third-party concessions on-site serving a variety of snacks and beverages. Alcoholic beverages will not be sold or permitted at the event.

14. Will the event be canceled in bad weather?

Hotel Hell is open rain or shine, but in the event of severe weather conditions, we will notify ticket holders of any changes via email and social media. Please check our website for the latest updates.